Terms of service

Effective date: 11 March 2026

1. General provisions

  1. Online store www.santamadre.pl operated by:

Sottio Sp. z o.o. with its registered office in Rzeszów (35-006), at 20D/7 Jana i Jędrzeja Śniadeckich Street, entered in the Register of Entrepreneurs of the National Court Register under KRS number 0000833567, District Court in Rzeszów, 12th Commercial Division of the National Court Register, Tax Identification Number (NIP): 5170405750, National Business Registry Number (REGON): 385765247

Email: hello@santamadre.pl
Phone: +48 22 398 43 32

  1. Sottio Sp. z o.o. is the exclusive official distributor of Santa Madre products in Poland.

  2. The store sells Santa Madre products in Poland.

  3. These Terms and Conditions set out the rules for using the store, placing orders, making payments, delivery, returns, complaints and the protection of personal data.

  4. These Terms and Conditions are available free of charge on the store’s website, and customers may download, store and reproduce them electronically.

2. Definitions

  • Store – the online store www.santamadre.pl operated by Sottio Sp. z o.o.

  • Customer – a natural person, legal entity or organisational unit without legal personality that uses the store.

  • Product – an item available in the store and offered for sale by Sottio Sp. z o.o.

  • Terms and Conditions – this document setting out the rules for using the store.

  • Sales Agreement – an agreement concluded between the customer and Sottio Sp. z o.o. in accordance with the procedure set out in these Terms and Conditions.

3. Store use

  1. Using the store constitutes acceptance of these Terms and Conditions.

  2. The customer agrees to provide true, up-to-date and complete information when placing an order.

  3. The store reserves the right to temporarily restrict product availability for technical, warehousing or logistical reasons.

  4. The store reserves the right to verify the customer’s details if misuse or fraud is suspected.

4. Placing orders

  1. Orders are placed through the store’s website by selecting products, adding them to the basket and completing the order form.

  2. The customer selects the delivery and payment methods before placing the order.

  3. Acceptance of an order for processing is confirmed by an email sent to the address provided by the customer.

  4. The Sales Agreement is concluded when the store sends confirmation that the order has been accepted for processing.

  5. If an order is incomplete or cannot be fulfilled correctly, the store will contact the customer to agree on the next steps.

5. Prices and payments

  1. The prices shown in the store are gross prices, including VAT.

  2. All orders require payment in advance.

  3. Payments are made exclusively through Shopify Payments, including the following supported methods: payment card, BLIK and fast online bank transfer.

  4. The store reserves the right not to dispatch an order until payment has been credited.

6. Delivery

  1. Products are delivered to the address provided by the customer in the order form.

  2. The store offers two delivery options:

    • InPost courier

    • InPost parcel lockers

  3. Delivery costs are shown when the order is placed and are paid by the customer unless these Terms and Conditions or the offer state otherwise.

  4. Delivery usually takes 2–5 business days from the date payment is credited, unless the product is marked as requiring a longer processing time.

7. Right of withdrawal (returns)

  1. A customer who is a consumer has the right to withdraw from the agreement within 14 calendar days of receiving the product, without giving a reason.

  2. Returns must be submitted through the customer account panel on the store’s website:

    • My account → Orders → Submit a return / Request return

  3. The returned product should be sent to:

SANTAMADRE – Returns
Łętownia 454, 37-312 Łętownia

  1. The customer bears the cost of return shipping unless the return results from a complaint or the product’s non-conformity with the agreement.

  2. Products should be returned in a condition showing no signs of use beyond what is necessary to inspect the product, preferably in the original packaging.

  3. Refunds will be issued within 14 days of receiving the returned product, using the same payment method as for the original purchase.

8. Complaints

  1. The customer has the right to make a complaint if the product has physical or legal defects or does not conform to the agreement.

  2. Complaints should be submitted by email to: hello@santamadre.pl or by phone: +48 22 398 43 32.

  3. A complaint should include:

    • order number

    • description of the defect or non-conformity

    • photos of the product, if possible

  4. Complaints are reviewed within 14 calendar days of receipt.

  5. If a complaint is accepted, the customer may receive a replacement product, repair, refund or another remedy in accordance with consumer law.

9. Liability

  1. Sottio Sp. z o.o. is liable for the conformity of products with the agreement and for damage caused through the store’s fault, in accordance with the provisions of the Civil Code and the Consumer Rights Act.

  2. The store is not liable for damage resulting from the customer’s improper use of the products.

  3. The store is not liable for damage resulting from the actions of courier companies.

10. Personal data protection

  1. Customers’ personal data is processed in accordance with the GDPR and the Personal Data Protection Act.

  2. Data is used exclusively to process orders, handle returns and complaints, and contact the customer.

  3. Detailed information about data processing can be found in the store’s Privacy Policy .

11. Final provisions

  1. These Terms and Conditions take effect on 11 March 2026.

  2. The store reserves the right to amend these Terms and Conditions; amendments are published on the store’s website.

  3. Any matters not covered by these Terms and Conditions are governed by Polish law, including the Civil Code and the Consumer Rights Act.